Customer Care Specialist

OMHU is looking for a structured onsite customer care specialist for our office in Copenhagen. Remote work is not possible. We are searching for someone who can take ownership of our customer service experience, handle a high volume of daily inquiries, and ensure a personal and professional approach to all customers. If you have experience in customer service, are passionate about furniture and design, and love working with technology, this job is for you!

Who are we looking for?

You are an experienced customer service professional who thrives in a busy environment that requires structure and overview. You have a curiosity about technology, and using tools such as ChatGPT comes naturally to you. Additionally, you have a strong understanding of how to handle multiple tasks simultaneously and resolve customer inquiries efficiently – without compromising quality. If you also have an interest in design and furniture, you will fit perfectly at OMHU.

Your key competencies:

To thrive at OMHU, it is important that you can handle a busy day-to-day through a combination of strong communication skills and a sharp eye for customer needs.
We imagine you have the following competencies:

Minimum 2 years of customer service experience, preferably within an e-commerce company.
Knowledge of customer service platforms such as Gorgias, Zendesk or similar – experience with Gorgias is an advantage.
Fluent English is required (written and spoken). Additional languages, especially German or French, are considered a strong advantage.
Ability to handle a high volume of inquiries (between 50-100 daily) and ensure quick and correct resolutions.
A proactive approach to tasks with a focus on improving processes, auto-responses, and macros to create a better customer experience.
Comfortable using AI tools like ChatGPT to answer inquiries and resolve challenges.

What will you do?

Respond to and resolve customer inquiries via phone, email, and chat through Gorgias.
Use AI tools such as ChatGPT daily to efficiently handle routine inquiries, optimize macros, and enhance customer satisfaction
Handle inquiries on social media and ensure a consistent tone and quality of communication.
Proactively optimize and structure our customer service processes to create a better experience for customers.
Work across the organization to ensure that customer inquiries are resolved in collaboration with other departments in OMHU.

What do we offer?

Become part of an international design brand experiencing growth, based on Hejrevej in Copenhagen NV.
Comprehensive onboarding in our products and Gorgias.
A paid lunch arrangement with healthy and delicious food.
One of the market’s best health insurance plans.
An attractive pension scheme.
Competitive salary reflecting your qualifications and experience.
Social events and celebrations of our successes to strengthen team spirit.
Becoming part of a passionate team striving to achieve international design success.
Opportunity to work with the latest technology and develop your skills within AI and e-commerce customer service.
Join a high-performance culture where direct feedback, quick decision-making, and personal growth opportunities are part of everyday life.

About OMHU

OMHU is a rapidly expanding, international Danish furniture brand known for our iconic TEDDY sofa and functional, contemporary furniture. Our showrooms are present in major cities including Copenhagen, London, Stockholm, Munich, Madrid, and New York, and we continue to expand our global presence. We are internationally recognized in publications such as Architectural Digest, Elle, Monocle, and GQ Magazine for our designs, and always focus on creating personal experiences for our customers both online and in physical showrooms.

Are you the one we’re looking for?

Then please fill out the form below with your application and CV as soon as possible! Please note that remote work is not possible in this position. As we’re looking to hire immediately, we continuously invite applicants for interviews and reserve the right to take down the posting when the right candidate has been found. 👋 We look forward to hearing from you!