Our privacy policy
At OMHU CPH, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us as a customer, newsletter subscriber, or other stakeholder.
Company Information
- Company Name: Kram & Klenodier ApS (OMHU CPH ApS)
- CVR: 42822167
- Address: Hejrevej 33C, 2400 Copenhagen NV, Denmark
- Email: hello@omhucph.com
- Telephone: +45 31 12 26 26
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Year of Establishment: 2021
1. Personal Data We Collect
We may collect and process the following personal data about you:
- Contact Information: Full name, address, email address, and phone number.
- Order Details: Information related to your purchases.
- Payment Information: Payment card details.
- IP Address: Collected when you make a purchase.
- Communication Data: Information you provide when you contact us or communicate with us on our platforms.
- Marketing and Profiling Data: Purchase history, website search history, interaction with our newsletters, geographical location, chosen language, and nearest showroom.
- Cookies and Similar Technologies: As described in our Cookie Policy.
2. Purposes and Legal Basis for Data Processing
We process your personal data for the following purposes:
2.1 Order Fulfillment and Customer Service
- Purpose: To enter into agreements with you and deliver our products.
- Legal Basis: Performance of a contract (GDPR Article 6(1)(b)).
2.2 Marketing and Profiling
- Purpose: To send you marketing communications and personalize your experience, including profiling to better target our marketing to your interests (e.g., personalized offers, recommendations, information about products in your cart, campaign information, new launches, and event invitations).
- Legal Basis: Your consent (GDPR Article 6(1)(a)). You may withdraw your consent at any time.
- Note: We do not engage in profiling that results in legal effects or similarly significant consequences for you as defined in GDPR Article 22.
2.3 Communication
- Purpose: To respond to your inquiries and provide customer support.
- Legal Basis: Legitimate interests (GDPR Article 6(1)(f)).
2.4 Compliance with Legal Obligations
- Purpose: To comply with legal and regulatory requirements.
- Legal Basis: Compliance with a legal obligation (GDPR Article 6(1)(c)).
3. Marketing Consent
By subscribing to our newsletter, you consent to OMHU CPH ApS sending you marketing communications via email, SMS/MMS, and social media platforms such as Facebook, Instagram, Pinterest, Google, TikTok, Snapchat, Youtube, and Linkedin. Our communications include special offers, discounts/promotions, new product launches, home decor inspiration, competitions, and event invitations.
We will process and store your personal data—such as your name, contact details, nearest showroom, purchase history, and browsing behavior on our website. This information, provided by you or collected via cookies (if you have consented to them), will be used to personalize and target our communications specifically to you.
You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us at hello@omhucph.com. Please note that if you withdraw your consent, we will no longer be able to inform you about special benefits. You will only receive service messages, such as order confirmations.
OMHU CPH ApS is the data controller, and you can read more about how we process your personal data and your rights in our Privacy Policy.
4. Data Retention
- Order and Transaction Data: Stored for five years after the end of the financial year of your purchase, in accordance with accounting regulations, after which the data is deleted.
- Marketing Data: Stored until you withdraw your consent.
- Communication Data: Stored as long as necessary to fulfill the purposes outlined.
5. Disclosure of Personal Data to Third Parties
We may share your personal data with:
- Service Providers: Hosting providers, CRM system providers, IT support, and marketing agencies.
- Business Partners: For collaborative marketing activities.
- Shipping Companies: To deliver your orders.
- Advisors: Legal and financial advisors.
- Others: Third parties when you have provided explicit consent.
5.1 Data Processors
Some recipients act as data processors on our behalf and may only process personal data according to our instructions. We have entered into data processing agreements with these processors to ensure your data is handled securely and confidentially.
5.2 International Data Transfers
We may transfer your personal data to recipients located outside the EU/EEA, including:
- Klaviyo
- Meta
- TikTok
- ClickUp
- Microsoft
- Shopify
When transferring data to countries without adequate data protection laws, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, and we conduct risk assessments to ensure the protection of your data.
6. Your Rights
Under GDPR, you have the following rights:
- Right to Access: Obtain confirmation whether your personal data is being processed and access to your data.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request limiting the processing of your personal data under certain circumstances.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise your rights, please contact us at hello@omhucph.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Two-Factor Authentication: Secure login procedures for accessing personal data.
- Access Controls: Limiting access to personal data to authorized personnel.
- Encryption: Protecting data during transmission and storage.
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Regular Security Assessments: Ongoing evaluation of our security practices.
8. Cookies and Similar Technologies
We use cookies and similar technologies for analytics, marketing, and improving website functionality. For more information, please see our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
10. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: hello@omhucph.com
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Telephone: +45 31 12 26 26
If there's anything you're unsure about or if you need further clarification, please feel free to contact us at hello@omhucph.com.