Customer Care Assistant

OMHU is looking for a structured and service minded Customer Care Assistant to join our team in Copenhagen.

We are looking for someone fluent in German or French who can support our growing international customer base and help us deliver a personal, professional, and efficient service experience every day.

If you are passionate about customer service, love working with technology, and have an interest in furniture and design, this could be your opportunity to grow with us.

Remote work is not possible. This role is based at our office on Hejrevej in Copenhagen NV.

Who are we looking for?

You are a service minded person who thrives in a busy environment that requires structure and attention to detail. You enjoy working with technology, and using tools like ChatGPT feels natural to you. You are quick to learn and ready to take on various tasks to support our Customer Care team and deliver high quality service to our customers.

If you are also interested in design and furniture, you will feel right at home at OMHU.

Your key competencies

To thrive at OMHU, you should be able to stay organized and communicate clearly in a dynamic environment. We imagine you have the following competencies:

  • Native in German or French (required).
  • Fluent English (written and spoken).
  • Experience from customer service or similar roles. E commerce experience is a plus.
  • Familiarity with Gorgias, Zendesk, or other customer service platforms. Experience with Gorgias is an advantage.
  • The ability to manage a steady volume of inquiries with accuracy and professionalism.
  • A proactive and solution oriented mindset with strong ownership and responsibility.
  • Confidence using AI tools such as ChatGPT to streamline workflows and improve customer experience.

What will you do?

The most important thing you will do is create delighted customers. Day to day this looks like:

  • Handling customer inquiries via phone, email, and chat through Gorgias.
  • Managing and resolving claim cases and ensuring fast, correct, and fair solutions.
  • Using AI tools such as ChatGPT to assist with routine inquiries and optimize macros.
  • Supporting maintenance of tone and quality across social media communication.
  • Collaborating closely with logistics, warehouse, and product teams to solve delivery, product, and return related questions.
  • Contributing to process improvements that make our service more structured, scalable, and efficient.

What do we offer?

  • Become part of an international design brand experiencing rapid growth, based on Hejrevej in Copenhagen NV.
  • Thorough onboarding in our products, systems, and tone of voice.
  • A paid lunch arrangement with healthy and delicious food.
  • One of the market’s best health insurance plans.
  • An attractive pension scheme.
  • A competitive salary that reflects the role and your qualifications and experience.
  • Social events and celebrations of our successes to strengthen team spirit.
  • The opportunity to work with the latest technology and develop your skills within AI and e commerce customer service.
  • Join a high performance culture where direct feedback, quick decision making, and personal development are part of daily life.

About OMHU

OMHU is a rapidly expanding, international Danish furniture brand known for our iconic TEDDY sofa and functional, contemporary furniture. Our showrooms are present in major cities including Copenhagen, London, Stockholm, Munich, Madrid, and New York. We are internationally recognized in publications such as Architectural Digest, Elle, Monocle, and GQ Magazine. We always focus on creating personal experiences for customers both online and in physical showrooms.

Are you the one we are looking for?

Please fill out the form below with your application and CV as soon as possible. Remote work is not possible in this position. We are looking to hire immediately, and we continuously invite applicants for interviews. We reserve the right to take down the posting when the right candidate has been found.