Customer Care Assistant

OMHU is looking for a onsite Customer Care Assistant for our office in Copenhagen. Remote work is not possible. We are searching for someone who can support our customer service team, handle daily inquiries with efficiency, and ensure a personal and professional approach to all customers. If you are passionate about customer service, love working with technology, and have an interest in furniture and design, this could be your opportunity to grow with us.

Who are we looking for?

You are a service-minded person who thrives in a busy environment that requires structure and attention to detail. You enjoy working with technology, and using tools like ChatGPT feels natural to you. You are quick to learn and ready to take on various tasks to support our Customer Care team and deliver high-quality service to our customers.

If you are also interested in design and furniture, you will feel right at home at OMHU.

Your key competencies:

To thrive at OMHU, you should be able to stay organized and communicate clearly in a dynamic environment.

We imagine you have the following competencies:

• Some experience in customer service or similar service-related roles.

• Familiarity with customer service platforms such as Gorgias, Zendesk, or similar. Experience with Gorgias is a plus but not required.

• Fluent English is required (written and spoken). Additional languages, especially German or French, are considered a strong advantage.

• Ability to handle a steady volume of inquiries and resolve them efficiently and correctly.

• A proactive mindset with a willingness to learn and help improve processes, auto-responses, and macros over time.

• Comfortable using AI tools like ChatGPT to assist with inquiries and support the team in daily operations.

What will you do?

• Support in handling customer inquiries via phone, email, and chat through Gorgias.

• Use AI tools such as ChatGPT to assist with routine inquiries and optimize macros.

• Help manage inquiries on social media, ensuring consistent tone and quality in communication.

• Assist in improving and structuring our customer service processes to enhance the customer experience.

• Collaborate with other departments in OMHU to ensure customer inquiries are resolved smoothly.

What do we offer?

• Become part of an international design brand experiencing rapid growth, based on Hejrevej in Copenhagen NV.

• Thorough onboarding in our products and Gorgias platform.

• A paid lunch arrangement with healthy and delicious food.

• One of the market’s best health insurance plans.

• An attractive pension scheme.

• Competitive salary that reflects your qualifications and experience.

• Social events and celebrations of our successes to strengthen team spirit.

• The opportunity to work with the latest technology and develop your skills within AI and e-commerce customer service.

• Join a high-performance culture where direct feedback, quick decision-making, and personal development are part of daily life.

About OMHU

OMHU is a rapidly expanding, international Danish furniture brand known for our iconic TEDDY sofa and functional, contemporary furniture. Our showrooms are present in major cities including Copenhagen, London, Stockholm, Munich, Madrid, and New York, and we continue to expand our global presence. We are internationally recognized in publications such as Architectural Digest, Elle, Monocle, and GQ Magazine for our designs, and always focus on creating personal experiences for our customers both online and in physical showrooms.

Are you the one we’re looking for?

Then please fill out the form below with your application and CV as soon as possible! Please note that remote work is not possible in this position. As we’re looking to hire immediately, we continuously invite applicants for interviews and reserve the right to take down the posting when the right candidate has been found.